Conversational AI Accelerates eCommerce - The Rise of the Conversation Economy

eCommerce chatbots are AI-powered Intelligent Virtual Assistant (IVA) solutions that can be implemented by online retailers to engage customers at every stage of their buyer’s journey.

The growth of eCommerce over the past two decades revolutionized the retail sector, forever transforming the way we buy and sell. But amidst the convenience and speed of online shopping, one key element was missing – the personalized service offered by a friendly and helpful sales clerk or customer care representative at a physical outlet. This is a gap that Conversational AI can now fill through eCommerce chatbot solutions.

Personalized Buying Guidance - Move past having just a ‘search’ button on your website and equip your users to discover the right products faster with Conversational Commerce. Haptik’s Conversational Commerce chatbot understands user requirements and preferences by asking users the right questions in the most conversational and non-intrusive way.

Powerful AI-driven Recommendations - Our AI-driven, intent-based recommendation engine helps you automatically match user requirements with your product catalog, descriptions, customer reviews, and other historical data to offer relevant buying guidance and increase conversions.

Increase Average Order Value - Based on what your customers generally purchase together and which product combinations have been positively reviewed by users in the past, suggest the right add-ons at the right time. This increases average cart value and leads to greater user delight.

Influence Buying With Insights - Understand the user’s motive and concerns and share in-depth insight about what they’re looking for. Our Conversational Commerce stack enables businesses to offer essential insights that will aid users in their purchase decision.