CM’s Mobile Service Cloud is an integrated suite of products facilitating next-generation customer engagement, including a multi-channel agent inbox, scripted chat bot and reporting suite. Provide real-time interaction and resolution from your customer service team to your customers by leveraging this conversational tool. 

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. All in one Agent Inbox. 

· The options are endless: leave comments, snooze conversations or assign to the right colleague. 

· Communicate with customers, colleagues and partners via one Inbox 

· Automatically assign conversations with skills-based routing 

· Share conversations to offer a seamless customer experience 

· Attribute revenue gained by agent through intervention 

· Send product recommendations to customers through conversations 

You can also supplement your customer service staff with a scripted chat bot. The scripted bot is a rule-based bot application for straight-forward use cases in automation and routing. It has a drag and drop flow editor with support for content in text, media, webhooks responses, variables, and a few channel specific features. 

As it is rule-based, there is no artificial learning aspect. The flows and steps for the bot scripts are configured by hand or duplicated by copy and pasting other scripts. There is also a bot API, supported by an internal piece of software called the Conversation Router. This allows for integration with our Machine Learning-powered offering Conversational AI Cloud, but also third-party bot applications. 

Using CM’s Mobile Service Cloud will help your team build better customer relationships and solve customer problems faster than ever before.